Our client is currently seeking a Receptionist/ Back-end Administrator with a nursing background.

Job Summary: Our client, a UK-based Clinic, is recruiting for the position of Receptionist/ Back-end Administrator. The successful candidate will be responsible for managing all receptionist and administration tasks for the clinic in the back-end. We are specifically looking for a nurse to fill this role to effectively communicate with customers and ensure accurate information is conveyed. As the first point of contact, excellent customer service skills are essential and critical for our clinic.

Daily Responsibilities:

  • Efficiently manage busy therapist schedules and ensure the smooth operation of all appointments, maintaining an organized reception area.
  • Schedule, reschedule, confirm, and cancel appointments while optimizing business opening hours.
  • Handle payments in various formats, process refunds, manage cash, reconcile end-of-day banking, and resolve cash sheet discrepancies.
  • Promptly manage clinic emails for client inquiries, appointment scheduling, and client feedback in all areas.
  • Handle phone inquiries in a polite and professional manner, provide informative responses, and have a strong knowledge of clinic services and products.
  • Maintain the clinic's 5-star standards in client areas and collaborate with the team to ensure no area is overlooked.
  • Manage stock control, including stock reconciliation, ordering, system updates, and stock number management.
  • Handle client feedback, including treatment and product reactions, and oversee the overall customer journey.
  • Deliver a high-end customer experience.
  • Perform end-of-day banking, manage cash, card, and online payments, and resolve any issues while reconciling the end-of-day balance.
  • Responsible for clinic opening and closing procedures.
  • Assist in maintaining clinic compliance with CQC standards.
  • Promote treatment and retail sales.
  • Ensure all patients receive pre and post-care information.
  • Manage feedback surveys and assess results with management.
  • Responsible for patient recall and retention.

Requirements:

  • Passion for skincare and aesthetics.
  • Flexibility in attitude and approach.
  • Demonstrated high-level customer service skills.
  • Excellent interpersonal and organizational skills.
  • Proficiency in Microsoft Office (Word, Excel) and web-based systems; previous experience with Pabau Software is advantageous (training provided).
  • Strong writing and copywriting skills.
  • Good general education, including numeracy, English, and IT.
  • Honest, reliable, and consistently professional.
  • Ability to multitask.
  • Solution-oriented mindset with a focus on continuous development.
  • Experience in handling complaints.
  • Adherence to confidentiality and GDPR guidelines regarding patient records.
  • Fluent in English.

Salary: TBD.

Working Hours/Days:

  • Monday to Saturday: 10 AM to 5 PM (UK TIME)

How to Apply: If you are interested in this opportunity, please apply for this role, and a member of the team will contact you shortly to discuss further.

Job Category: Admin & Office
Job Type: Full Time Part Time
Job Location: London United Kingdom

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